RESUME

UX PROJECT - City Soul Finder App | Sydney

Lead Ux Designer

July 2020 - September 2020

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Discovered and leverage customer insight to create an app solution for sustainable tourism in Venice.

• Researched and identified problems in the tourism industry

• Competitor analisys

• Lead the creative direction for the entire project

• Responsible for conducting user interview, user- testing and refining research outputs

• Brainstormed possible idea solutions

• Designed and validated workflows

• Created and usability tested wireframes to test concepts and assumptions

• Research designed and prototyped in Figma a more approachable and valued experience for travelers

• Iterating the design based on collected and analyzed user feedbacks

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ENTIRE TRAVEL GROUP | Sydney

Sales Support Consultant & Product Assistant

September 2017 - April 2020

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• Built trust and collaborated with stakeholders and clients to create itineraries based on their desired experiences

• Designed high end and unique travel experiences with cultural immersion and memorable journey 

• Provide costumer-focused travel services in line with the Company policy and terms and conditions

• Assist Sales and Product Team in respond ongoing service provider and customer inquiries related to contract invoice and product issues

• Review contracts and final documentation for completeness, accuracy, and conformance to our agreed processes and standard operating procedures

• Increased efficiency and productivity of Sales Support Department of 50%

• Think, analyze and consider the context to develop practical solutions

• Deliver results with efficient use of technology resources and commitment to quality outcome

• Checking, following-up all the e-mails correspondence with Sales Team, suppliers and costumers requests

• Quality checking and preparing the final Itineraries and travel vouchers

• Managing the booking system and loading products accordingly the supplier’s contract changes

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GELATO MESSINA | Sydney

Administrative Assistant & Store Supervisor

August 2016 - September 2017

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• Organize, facilitate and lead all activities associated with Marketing, Events, and HR Department

• Checking and following-up all the e-mails correspondence and phone calls from customers

• Editing Manager brief for all the stores

• Organizing events, filling and preparing all the enquiries forms for clients

• Managing the booking system for Gelato Classes and dinners

• Performing performance management of staff and helping them to develop and improve their skills

• Overseeing and maintaining the daily operations of the store

• Meeting, managing and exceeding labour budgets performing financial management to maximize efficiencies

• Ensuring that store equipment is in working order and fully operational

• Displaying stock, performing stock rotation and ordering stock items according the procedures

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MATS BERGQUIST & GROSSETTI GALLERY | Milan

Artist Curator 

Contract | October 2010 - April 2011

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• Selling various art pieces with the gallery and at art fairs

• Liaising with stakeholders with the art sector, including individuals who work at galleries, museum directors and private collectors

• Assisting the artist during his or her creative project, including with the creation of artist’s catalogue and the production of the artwork

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ROLLMATIC PASTRY EQUIPMENT | Schio | Italy

Tester and Technical Sales Representative

Contract | October 2014 - February 2015

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• Testing various pastry doughs using mixers as to improve machinery’s performance

• Collaborating with the research and development team to improve machinery products

• Creating a reference table for customers based on data analisys

• Performing product demonstrations at a food fair

• Providing technical advice to customers

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DIFFERENT PATISSERIE LABORATORIES | Italy

Sous Pastry Chef & Cake Self- production

September 2012 - April 2016

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• Following and experimenting new process and recipes to create new products for the pastry - line

• Working to strict deadlines

• Worked in fast-paced environment as part of a team

• I collaborated with a Restaurant in create and sell my own baked cakes based on their weekly request

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GARIBALDI RESTAURANT | Italy

Restaurant Manager  &  waitress

September 2007 - April 2016

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• Interacting with and receiving orders from customers

• Performing cash handing duties

• Performing stock management and ordering stock products when required

• Updating Restaurant's social media page

• Performing high levels of customer service including managing customer complaints and enquiries

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YBCA CENTRE FOR THE ARTS | San Francisco

Volunteer - Trainee

March 2010 - May 2010

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• Assisting the Director in curating events for the visual art department

• Researching articles and information at the MOMA library

• Preparing presentations for department meetings

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ITALIAN CULTURAL INSTITUTE | San Francisco

Volunteer - Trainee with University of Venice

January 2010 - March 2010

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• Organizing and follow up cultural events of the institute in all aspects

• Providing information to customers, promoting events including updating social media pages and review press release

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EDINBURGH ART FESTIVAL | Edinburgh | UK

Volunteer - Trainee

June 2008 - September 2008

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• Assisting at the Information Centre as Art Guide and assisting in the creation of the Festival Digital Archive

• Thesis Research, collecting information by interviewing different cultural stakeholders 

 regarding the economic impact of the Festival